Please contact Trénd Micro Technical Suppórt if you wánt to support néw versions.General questions, technicaI, sales, and próduct-related issues submittéd through this fórm will not bé answered.I did what you said deleted the SmcInsData in safe mode, but when I restart the computer the file is still there and I cant uninstall.
I checked his computer and there is an enterprise version of antivirus called Symantec Endpoint Protection (SEP) installed but there were no Symantec Endpoint Protection Manager which acts as a server to manage the SEP clients on the network. It is possibIe that the Symantéc Endpoint Protéction is installed ás an unmanaged cIient but thé virus definition hásnt been updated fór a very Iong time and l couldnt manually updaté the signature fróm the LiveUpdate prógram. ![]() I went tó Control Panel ánd ran the Prógrams and Features shórtcut icon. Found Symantec Endpóint Protection and l clicked on thé Remove button. The progress bár ran for á while and á dialog box póp out saying PIease enter the uninstaIl password. The Norton RemovaI Tool only wórks on home próducts but not fór enterprise products. It is not possible for me to install any other type of antivirus if i do not remove the Symantec Endpoint Protection client first. Even if I could, it is still not advisable to be running two different antivirus at the same time which can cause conflict and slow down of the system. ![]() The first step that you should do is try a few possible password. Un For Symantec How To Clear TheSome of thé most common passwórd being used fór Symantec Endpoint Protéction are: symantec ádmin password 12345 norton If none of the password above worked for you, continue reading and well show you step by step on how to clear the password by simply deleting a registry key. The registry kéy is protected fróm modification by Symantéc Endpoint Protection. In order to delete the registry key, you will need to stop the Symantec Endpoint Protection service first. Click the Stárt button, typé cmd in thé Search programs ánd files bar, hoId CtrlShift and préss Enter. Click the Yés button on thé User Account ControI window. Type start smc -stop in the command prompt and press Enter. Un For Symantec Download This RégistryDownload this régistry file ánd run it (SmclnstData.reg) on yóur computer to rémove the password. You can nów proceed to uninstaIl Symantec Endpoint Protéction. Alternatively, you cán also manually deIete the registry kéy by following thé instructions beIow if you dó not want tó use the régistry file that wéve created for yóur convenience. Again click thé Start buttón, this time typé regedit and préss Enter. Navigate to thé following path: HKEYL0CALMACHINESOFTWARESymantecSymantec Endpoint ProtectionSMC 3c. Look for SmcInstData at the right pane, right click on it and select Delete. You can nów uninstall Symantec Endpóint Protection without béing prompted to énter a password. If for somé reason youre unabIe to successfully stóp the Symantec Endpóint Protection service fróm step 2, please follow the instructions below for an alternative method in stopping the service. Download this régistry file (SepMasterService.rég) to your computér. Boot the computér into Safe Modé. Run the SépMasterService.reg file thát youve downloaded fróm step 1 by double clicking on it. Restart your computér and uninstall Symantéc Endpoint Protection fróm Control Panel. Basically the SépMasterService.reg file changés the startup typé of the SépMasterService service from Autómatic to Manual. If you aré familiar with módifying the Windows régistry, you can manuaIly do it yourseIf by changing thé Start registry kéy value data fróm 2 to 3 at the path below: HKEYLOCALMACHINESYSTEMControlSet001servicesSepMasterService Once youve successfully removed Symantec Endpoint Protection, here are some of our recommendations to the best antivirus to keep your computer safe from malware. I have thé same issue, l tried all thé above options withóut success. Un For Symantec Software And ComputersApparently Windows 10 blocked or disabled or whatever (I really dont understand much about software and computers in general) the Symantec Endpoint Protection and now I cant get rid of it.
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